We send this text to TypeSafe to read the dispute type, and we store none of it.
Reason, amount, date, and cardStripe Dashboard → Disputes → open the dispute. Answer before its deadline, 7 to 21 days in most cases.
Customer email and IPOpen the disputed payment from the dispute. Stripe shows the IP in the payment's risk insights for 6 months.
Older payments (Visa fraud)The customer's payments: two successful ones on the same card, 120 to 365 days before the dispute, with no refund or dispute. If Stripe shows a CE 3.0 notice, it found them for you.
Account ID, logs, and termsFrom your own app: the user ID, logins with UTC times, and the refund or renewal wording from checkout.
Step-by-step guide →
Prior charges (120 to 365d old)
Two successful payments on the same card. Add each one's IP; we copy the email and account ID from the disputed payment.
Customer details
Stripe → Payments
Visa CE 3.0 · 8 common reasons